[quote name='ds968' date='May 2 2006, 12:11 PM']I ordered it online, and an hour later I received email confirmation they already shipped out, tracking #, etc..
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Yeah, it was too good to be true. <img src="/forum/images/smilies/968/dry.gif" class="smilie" alt="" /> And.. I'm not a happy camper <img src="/forum/images/smilies/968/mad.gif" class="smilie" alt="" />
So I wait, and I wait, and I'm thinking by the 8th, bad weather or not, something's just not right. I thought the UPS tracking # was in the link they provided, because it said " to track your order... go to.. LINK " But the link just showed order SHIPPED on 5/2/06. So I call Paragon this morning 7:30 am, speak to Chuck ( nice guy, but that's irrelevant..) who tells me he'll check with the supplier
because it was supposed to be drop-shipped and he'll get back to me " in a few minutes " . By 3 :30 pm ( just a few minutes longer <img src="/forum/images/smilies/968/dry.gif" class="smilie" alt="" /> than he indicated ), not having heard anything I called him only to hear that he JUST spoke to the supplier
and on the day they were supposed to ship the wires, they tested the beru connector resistors and the reading was not right, <img src="/forum/images/smilies/968/unsure.gif" class="smilie" alt="" /> <img src="/forum/images/smilies/968/huh.gif" class="smilie" alt="" /> so they did not ship the set and are waiting for some replacements. But did they bother to f*****g call Paragon to advise the customer ( that would be me <img src="/forum/images/smilies/968/mad.gif" class="smilie" alt="" /> ) that nothing is happening ? Nooooo. Well, Chuck, apologized for his supplier's oversight and he said he'll call me first thing in the morning by which time the supplier will give him an ETA for the new parts and when they plan to REALLY ship the wires ! Amazing though, my charge slip came in the mail promptly - no difficulties with that at all. Like I said, nice guy, but pointing a finger / blaming your own supplier and dropping the ball, particularly when you send a confirming email that the order shipped, does little for customer confidence.
May be I'm overreacting and venting over a petty thing here, but it's the little things that drive you nuts, isn't it ? <img src="/forum/images/smilies/968/sad.gif" class="smilie" alt="" />