We have had a failure presumably due to an unattended oil leak. I'm not going to go into who had the problem, or what exactly caused the problem, or any finger pointing, because frankly we just don't know where it started. We know the system was losing fluid, but we aren't sure yet exactly where the leak is yet. When I find out, I will update everyone as to where to focus.
As a result of the leak, the unit was oil starved and burned up. Consequently the warranty is being denied. I have done everything possible to get it covered, as has the distributor, but Rotrex is denying the claim.
There has been discussion before about leaks and the Oil Cooler, and what to do about the connections there. (In fact a technical bulletin was opened about it and has since been closed to allow this one to run).
It is incredibly important that you do NOT over-torque those connections.
When installing the fittings, first hand tighten and then swivel the fitting around to create a "witness" mark on the seating surface and paint on the threads. The idea here is to get the fitting to seat down without having to go to the maximum torque spec.
You MUST use a torque wrench with a Crow Foot AND a second wrench so as to not break the extremely fragile brazing of the oil cooler. Do not tighten this by hand. Do not guess at the torque. Do not use pliers. You MUST NOT exceed 15 ft/lbs.
Each of the hose connections needs to be carefully inspected for any signs of weeping or leakage, and repaired as needed.
Further, the system DOES NOT consume oil. Once the full bleeding and settling in of the system have been completed, you should not need to add fluid for 2 years. Obviously you want to check it periodically, but it should not lose fluid. If it does FIND THE LEAK!!!
If you run the Supercharger out of fluid, which can happen if you have a leak, due either to the system letting air in and creating a starvation pocket, or just plain running out, you WILL burn it up. This will void your warranty.
If you have any leak whatsoever, STOP running the engine! Find and fix the leak immediately. Report it immediately. Once things go like that for even a short while, it is too late. MSRP for replacement units is $2195. You don't want to pay that, so make sure you have no leaks.