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My letter to Garmin
Dear Support,
I am so incredibly angry with Garmin I never want to own another product !
...
I bought my first Garmin (a Nuvi 760) almost 3 years ago...it was my favorite piece of technology. Unfortunately I signed up for Lifetime updater to get new maps and that VIRUS completely ruined my unit (it was literally not able to turn on.
I called Garmin support and they agreed to replace my 2 1/2 year old unit (this was November of 2011). However, the replacement unit only lasted until April.
I was in Washington, DC and so I stopped into a Best Buy store and bought a new Nuvi50 (it comes with Lifetime Updater).
Lo and behold, I plugged my new Nuvi 50 in this weekend and the device first was recognized, but then then it said that the update was going to take 300 Hours !!!
I let it sit for a while, but I didn't have 2 weeks for the damn thing to update. I unplugged the unit and now my computer won't recognize the device. Thank god it is still working...for now.
Isn't it time for Garmin to confess that Lifetime Updater simply doesn't work?
Just my Humble Opinion
“Faster, Faster, until the thrill of speed overcomes the fear of death.” - Hunter S. Thompson
"I couldn't find the sports car of my dreams, so I built it myself." ~Dr. Ferdinand Porsche
"968Forums, a quaint little drinking community with a serious horsepower problem"
"Life's journey is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out, shouting, 'Holy sh*t! What a ride!'"- Unknown
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Never had an issue with the lifetime updater on the Garmins I've used it on. On a Mac by chance? They are the root of all evil.
Current:
2016 Cayman S
Former:
94 968 Cab 6 Spd. Black/Cashmere D1R SC
86.5 928 Garnet Red Metallic
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I am a PC user (not Mac)....the updater is total crap!
If you don't believe me go to their Facebook page...hundreds of complaints (some of them not mine)
Jay
“Faster, Faster, until the thrill of speed overcomes the fear of death.” - Hunter S. Thompson
"I couldn't find the sports car of my dreams, so I built it myself." ~Dr. Ferdinand Porsche
"968Forums, a quaint little drinking community with a serious horsepower problem"
"Life's journey is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out, shouting, 'Holy sh*t! What a ride!'"- Unknown
(This post was last modified: 06-25-2012, 06:09 PM by
94SilverCab.)
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Was using one of the new Garmin's this weekend and I was appalled at the directions it was trying to give. On the "fastest route" setting, it wanted me to get off 4 exits previous and take backroads because it was a "more direct route." Luckily I knew better.
I'll never trust it again.
1994 Slate Grey M030 Coupe
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My Nuvi 760 just quit working. I had recently updated the maps. I haven't had time to investigate. I was thinking it was just old (in terms of disposable technology items nowadays). It was doing some odd things before it quit. Now I wonder if it had help failing...
Greg
'92 cab. Guards Red/Black.
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I went to Best Buy and bought a new Nuvi50 with Lifetime Updater...you guessed it, the first time I plugged my new Garmin into Lifetime Updater, the unit was first recognized then it indicated the update would take 300 hours and locked up, then I unplugged it and now the computer doesn't recognize it. Lifetime Updater is Garbage and Garmin should be ashamed to sell this VIRUS. Let Garmin know how you feel about their inferior products.
I've gone days without a response from customer service. I am slagging the heck out of them on facebook and Amazon...this has become a crusade...here is my latest Facebook post:
No resolution,.. <img src="/forum/images/smilies/968/angry.png" class="smilie" alt="" />
Jay
“Faster, Faster, until the thrill of speed overcomes the fear of death.” - Hunter S. Thompson
"I couldn't find the sports car of my dreams, so I built it myself." ~Dr. Ferdinand Porsche
"968Forums, a quaint little drinking community with a serious horsepower problem"
"Life's journey is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out, shouting, 'Holy sh*t! What a ride!'"- Unknown
(This post was last modified: 06-26-2012, 04:14 PM by
94SilverCab.)
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Garmin took their Lifetime Updater website down this afternoon "for maintenance"..viva la revolucion!!!
Jay
“Faster, Faster, until the thrill of speed overcomes the fear of death.” - Hunter S. Thompson
"I couldn't find the sports car of my dreams, so I built it myself." ~Dr. Ferdinand Porsche
"968Forums, a quaint little drinking community with a serious horsepower problem"
"Life's journey is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out, shouting, 'Holy sh*t! What a ride!'"- Unknown
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I bought my first GPS, a Garmin Nuvi 350, back in 2006 for $800!. A couple of months ago, I was looking on eBay for a new suction mount, (left in a rental car - don't ask), and wound up buying a whole other Nuvi 350, suction mount, case,and car power cord for $24!!!! Talk about the price of new technology coming down! Now I don't have to remember to move it from the 968 to the Highlander and back, I just keep one in each car. I've never updated it. It's generally not a problem except every once in a while it takes me to a gas station or fast food outlet that no longer exists. And when I drive on a new bridge that was built a couple of years ago, the little picture puts me in the water while the lady says "recalculating". Other than that it works great. After reading this thread, I think I'll continue to forgo the updates.
Bill
'93 Horizon Blue Metallic Cab
'58 Triumph TR3A (sold)
'06 Lexus RX400h Hybrid
Lots of guitars
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On top of that, the updates cost about $75, IIRC (unless you have lifetime updates). My new Garmin cost just over $100 and has more features.
Greg
'92 cab. Guards Red/Black.
(This post was last modified: 06-27-2012, 01:11 PM by
BeBe.)
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So, I went home last night and deleted everything on my computer related to Garmin. Then, I restored my Nuvi 50 (and lost all my favorites AGAIN). I plugged in and the device was recognized so I updated "the old way" from the website (Not Lifetime Updater). I'm good to go, but still HATE LU. BTW, No thanks to Garmin Tech Support, still waiting for that email or call.
Jay
“Faster, Faster, until the thrill of speed overcomes the fear of death.” - Hunter S. Thompson
"I couldn't find the sports car of my dreams, so I built it myself." ~Dr. Ferdinand Porsche
"968Forums, a quaint little drinking community with a serious horsepower problem"
"Life's journey is not to arrive at the grave safely in a well-preserved body, but rather to skid in sideways, totally worn-out, shouting, 'Holy sh*t! What a ride!'"- Unknown
