09-03-2014, 10:40 PM
There was a news article that Home depot got hacked and millions of credit card information was stolen from every store in the Home depot chain. So I called master card to inquire about my card. First they gave me the standard line of they watch the card for unusual spending as if any spending is out of state, I live in Oregon, or unusual amounts iot would be flagged. When I asked if they had on record that I go out of my state a lot they could not tell me if permission was in place to allow me to spend or charge on a master card when I was out of Oregon. When I asked for a card with a security chip I was told it was not available. Then the rep said she was transferring me to the security team. After I listened to the recording I got an recording that said" if you were disconnected you can call back". I then was disconnected.
So I called back and asked to speak to the security team. The woman who I spoke to said she worked on the security team sometimes but she felt she could help me. So I explained how the previous rep knew nothing and could not answer any of my questions and was transferring me to the security team when I was disconnected.
Now get this. When I mentioned the previous rep told me that there were no Master Cards with chip technology. the new rep said there was and she is sending me a new card with the chip installed. IN Europe where the chip is standard it has cut down on fraud over 60% over the standard card. Starting 2015 new cards are being shipped out to customers. So my suggestion to all is call now and insist on getting a new type card with the chip.
So I called back and asked to speak to the security team. The woman who I spoke to said she worked on the security team sometimes but she felt she could help me. So I explained how the previous rep knew nothing and could not answer any of my questions and was transferring me to the security team when I was disconnected.
Now get this. When I mentioned the previous rep told me that there were no Master Cards with chip technology. the new rep said there was and she is sending me a new card with the chip installed. IN Europe where the chip is standard it has cut down on fraud over 60% over the standard card. Starting 2015 new cards are being shipped out to customers. So my suggestion to all is call now and insist on getting a new type card with the chip.

