[ds968]

<!--quoteo(post=80643:date=Sep 24 2009, 08:52 PM:name=gryphon)-->QUOTE (gryphon @ Sep 24 2009, 08:52 PM) <{POST_SNAPBACK}><!--quotec-->If you have a son in college, texting may be the only practical way to communicate with him. He often will not answer my call but will respond to a text. I suspect this may be, in part, because being overhead talking to Dad is embarrassing.
Sigh........
Tom<!--QuoteEnd--><!--QuoteEEnd-->

Tom and I live in parallel universes...with our sons in parallel universities [img]style_emoticons/<#EMO_DIR#>/rolleyes.gif[/img] So yes, text is not the only, but definitely a primary method of
communication. Practical, and necessary.

But even at work, I find myself texting to colleagues if I need to contact them right away - " call me asap " usually is the least intrusive way to reach them if they're in a meeting, they're not online, or at their desk, and/or simply don't want to be interrupted by a ringing phone...and this way they also know who's trying to reach them. I also prefer the courtesy of a text advance notice, if I'm in that situation. I suppose I can put the phone on silent and not answer it, but it's possible I may want to step out of a long and boring meeting to speak to someone who's trying to reach me, so I don't mind this technology at all.

What I do mind the most is call option trees that seem to be never ending and if you press 0 ( thinking you'll bypass that ridiculous and annoyingly long menu and be transferred to a human [img]style_emoticons/<#EMO_DIR#>/dry.gif[/img] ) you get, a " I'm sorry, I don't understand that command - to go back to the main menu press.. " X" ) [img]style_emoticons/<#EMO_DIR#>/mad.gif[/img]

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[rxter]

<!--quoteo(post=80644:date=Sep 24 2009, 09:11 PM:name=ds968)-->QUOTE (ds968 @ Sep 24 2009, 09:11 PM) <{POST_SNAPBACK}><!--quotec-->What I do mind the most is call option trees that seem to be never ending and if you press 0 ( thinking you'll bypass that ridiculous and annoyingly long menu and be transferred to a human [img]style_emoticons/<#EMO_DIR#>/dry.gif[/img] ) you get, a " I'm sorry, I don't understand that command - to go back to the main menu press.. " X" ) [img]style_emoticons/<#EMO_DIR#>/mad.gif[/img]<!--QuoteEnd--><!--QuoteEEnd-->

Clearly, the whole point of modern IVR systems is to convince you to hang up the phone and use the website. Call centers are expensive, even if they are in a low labor cost market.

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